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Latest Articles by : Ritika Verma 12 Posts
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Definite Guide: Essential Call Center Metrics and KPIs for Maximum Efficiency
Utilize call center metrics to check your call center’s efficiency, areas for improvement, agents’ performance, & more.
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4 Techniques to Improve Agent's Efficiency with Call Routing
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Call routing is a technique and technology that improves the working and efficiency of an organization. Moreover, it enhances the engagement of agents while reducing their work load to minimum with hi
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This Holiday Season, Give Great Pleasure to Your Customers
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A holiday season is the best time to retain or gain customers by delighting them with the different methods possible. From gifting to strengthening your service team, you can apply these 6 practices.
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Use virtual collaboration to improve telecommuting productivity
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Virtual collaboration is the activity of people on the web to create an idea, review a project or implement it, despite the fact that they work in different places and at different times. When you run
How to Choose an SMS Service Provider? The Right One
Today, businesses of all sizes know how powerful SMS marketing is. That’s why choosing the right SMS service provider is very important. Running a campaign is second to this.
How to Choose an SMS Service Provider? The Right One
Today, businesses of all sizes know how powerful SMS marketing is. That’s why choosing the right SMS service provider is very important. Running a campaign is second to this.
Use of Toll-Free Numbers for Financial Services
In a competitive business world, winning customers is all about an exceptional customer experience. The rule applies to all business areas, including financial services.
Problems In Video Conference and How Wave Tackling It
What struggles us more when it comes to video conferencing? There are so many issues that stop us from getting more out of video conferencing software.
8 Reason Why Your Business Must Adopt Cloud Computing
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cloud problems have generally diminished since last year, making it easier than ever to receive and use. Don't wait. Save yourself time, money, and resources and put your business in the cloud.
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How is Technology Changing Customer Experience Service
Technology, one thing that is making our lives easier, and it is bringing changes in most of the industries. Customer service and support are one of these industries that experience newness with new t
9 Quick Tips To Improve Customer Service in a Better Way!
Wondering how to do customer service in the right manner? In this article, you’ll discover 9 actionable tips which can help you to build a relationship with your customer. Read Now!
15 Reasons Why You Should Invest In Voice Broadcasting
You should know why we need to invest in Voice broadcasting services over other marketing channels. In this post, you'll discover 15 reasons. Read now!